Legal
Refunds and cancellation
Effective September 20, 2026
The short version: previews are free. Cancel any time by email. If you aren't happy in your first 14 days, we refund your first payment in full, setup fee included.
1. Previews are free
We build your website preview before you pay anything. If you decide not to go ahead, you owe nothing and we take the preview down.
2. How billing works
Each plan has a one-time setup fee and a monthly price, in US dollars, charged to your card through Stripe. The setup fee and your first month are charged on the day you approve your site for launch, and each following month is billed in advance. There is no contract term and no cancellation fee.
3. How to cancel
Email [email protected] from the address on your account and tell us you want to cancel. We confirm by email within one business day. Your plan ends at the close of the billing month you have already paid for, your site stays online until then, and you are not charged again.
4. 14-day money-back guarantee
If you are not satisfied for any reason within 14 days of your first payment, email us and we refund that payment in full, including the setup fee, and end your plan.
5. Refunds after the first 14 days
After the first 14 days, the setup fee is not refundable, monthly payments are not refunded for a month that has already started, and we do not prorate partial months. Two exceptions apply:
- If we charge you in error, for example a duplicate charge or a charge after your cancellation took effect, we refund the full amount.
- If we end your plan for a reason other than non-payment or a breach of our terms of service, we refund any prepaid period you did not receive.
6. How refunds are paid
Refunds go back to the card you paid with. We issue them within 5 business days of approving the request. Your bank may take up to 10 further business days to show the credit.
7. Changing plans
You may move between the Site plan and the Site + Reviews plan at any time. The setup fee is charged once and is not charged again when you change plans. An upgrade takes effect immediately, and we charge the price difference for the rest of the current month. A downgrade takes effect at your next billing date.
8. Billing questions
If a charge looks wrong, write to [email protected] before contacting your bank. We reply within one business day and fix genuine errors the same day we confirm them.